Shipping & Returns

Shipping and Return Policy

1. Shipping Policy

1.1 Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
  • Processing Time: Orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation email.

1.2 Shipping Methods and Delivery Times

  • We offer the following shipping methods:
    • Standard Shipping: Delivery within 2-4 business days.
    • Express Shipping: Delivery within 1-3 business days.
  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

1.3 International Shipping

  • We are not ship to outside of the UK 

1.4 Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

2. Return Policy

2.1 Return Eligibility

  • Return Window: Items must be returned within 14 days from the date of delivery.
  • Condition: Items must be in their original condition, unused, and in the original packaging.

2.2 Return Process

  • Return Authorization: To initiate a return, please contact our customer service team at contact form or call to 02036374626 obtain a Return Merchandise Authorization (RMA) number.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
  • Return Address: Please send your return to the following address:
    • Navyred Technology and Ecommerce Ltd
    • Unit D4 Belvedere Point, Crabtree Manorway North, DA17 6AX, London.

2.3 Refunds

  • Inspection: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
  • Refund Processing: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

2.4 Exchanges

  • Exchange Process: If you need to exchange an item, please contact our customer service team at contact form or call to 02036374626  arrange the exchange. Exchanges are subject to product availability.

2.5 Damaged or Incorrect Items

  • Reporting: If you received a damaged or incorrect item, please contact us immediately at contact form or call to 02036374626  with details of the issue. We will arrange for a replacement or refund as quickly as possible.

3. Contact Us If you have any questions about our Shipping and Return Policy, please contact us at:

  • Phone: 02036374626
  • Address: Unit D4 Belvedere Point, Crabtree Manorway North, DA17 6AX, London.